The white-glove experience, step by step

White-glove service from me, Cynthia Mattiza of Kuper Sotheby’s International Realty, means one accountable broker who handles the details before you have to ask: staging guidance and vetted vendors for sellers, honest advice for buyers, and community introductions for families relocating to Lake Travis and West Austin.

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Cynthia Mattiza relaxing in a lounge chair on a modern covered patio

What does white-glove service mean to me?

It is a standard, not a slogan. It means you get me, not a rotating cast of team members you’ve never met, and that the parts of a transaction people dread (vendors, timelines, paperwork, hard conversations) are managed for you.

Clients have described it in their own words. One relocating family wrote that my “commitment to a true white-glove real estate experience really stood out.” You can read more on the reviews page.

What do sellers get?

A plan built for your home, not a template. I begin with a free consultation and home value assessment, and I would rather do it in person than from an online estimate.

Walk-through. We look at the home the way a buyer will: decluttering, depersonalizing and rearranging to show off the space, with my interior-design eye on what is worth doing.
Preparation. I coordinate my vetted trade network (painters, handymen, window washers, stagers) so you are not sourcing and scheduling vendors yourself.
Pricing. Data first, instinct second. I pull true comparables and tell you plainly when a comp is not apples to apples, or when the data says we need to move on price.
Launch. Professional photography and video, a story-driven presentation, and exposure through the Kuper Sotheby’s International Realty platform and the global Sotheby’s brand.
Offers and negotiation. I structure and compare offers, manage appraisal gaps, and separate minor inspection findings from real problems.
Closing. With my contract coordinator I track inspections, appraisals and paperwork until you are at the closing table.

The full approach, including the first two weeks on the market, is on Sell with Cynthia.

What do buyers get?

Someone who listens first. My buyer process starts with a free consultation to understand you and the property you are looking for, then builds a focused list around your needs and how you actually live.

Personal tours, ongoing advice and education, expert negotiation and a carefully managed closing.
School-zone context before you fall in love with a house. Zoning inside Lake Travis ISD can shift which campus a home feeds into, even between two houses a few streets apart, and that shows up in resale value.
A clear read on inspection findings, so a small item does not derail a good home and a serious one does not get missed.
Honest opinions, including when the right answer is to wait.

What do relocating families get?

A landing, not just a purchase. I run searches remotely, help you compare communities against your commute and lifestyle, and connect you with vetted lists of brokers, title agencies and inspectors so an interstate move feels manageable. When a family moves here, I introduce them to neighbors and other families nearby, so they arrive with a built-in community.

One client from Nashville put it this way: I “provided vetted lists of brokers, title agencies, inspectors, and more, which made the logistics of an interstate move far less overwhelming.” See Relocating to Austin.

How do I communicate?

Directly, quickly and honestly. Clients tell me I am reachable, including late in the evening, and that I communicate clearly and often. On pricing, I would rather have the uncomfortable conversation on day one than a disappointing one on day forty-five. My job is not to win the listing at any price; it is to get you the best result.

What white-glove does not mean

It does not mean promises about price, and it does not mean telling you what you want to hear. It means preparation, candor and follow-through. If I am not the right fit for what you need, I will say so.

Talk to Cynthia

In their words

All reviews

Whether she was away from the office or at a family dinner, she made time to answer questions and truly show us front and center service.

Rebecca

Her commitment to a true white-glove real estate experience really stood out.

Dustin M.

She provided vetted lists of brokers, title agencies, inspectors, and more, which made the logistics of an interstate move far less overwhelming.

Jill H

Client stories

More results

Sellers · West Austin / Lake Travis corridor

An over-asking offer in two days, with no financing or inspection contingency

The situation: Sellers asked what their home was worth. The temptation in a shifting market is to start high and see what happens.
The approach: Cynthia priced from closed sales rather than list prices, priced with the appraiser in mind so a strong offer could survive, prepared the home before launch, and launched with professional photography, a strong description and deliberate timing rather than a quiet, soft start.
The outcome: An offer arrived on day two: above asking price, with no financing contingency and no inspection contingency, clean terms and no seller concessions.

Time to first offer: 2 days
Offer versus asking price: Above asking
Contingencies: No financing or inspection contingency

Relocating family (one child), referred by a family member · Lake Pointe, Bee Cave

Seattle to Lake Pointe: a remote relocation that closed on the job-transfer timeline

The situation: A family moving from Seattle for a tech job transfer had a fixed start date, little time to visit, and a city they had not lived in. They wanted to be close to family in a neighborhood that felt like a community, where their son could ride his bike and make friends quickly.
The approach: Cynthia ran the search remotely and matched the family to a community before showing homes, comparing Lake Travis-area neighborhoods against what they said mattered: a welcoming community and everyday convenience. Lake Pointe came out on top. She also personally knew three of the family’s direct neighbors.
The outcome: The family closed in June 2026 on the timeline the job transfer required, about one month from first call to contract.

First call to contract: About one month
Closed: June 2026
Search: Run remotely from Seattle

Frequently asked questions

What is included in Cynthia Mattiza’s white-glove service?

For sellers: a walk-through, vetted vendors, data-first pricing, professional marketing and negotiation through closing. For buyers: personal tours, school-zone and neighborhood context and expert negotiation. For relocating families: remote search support and community introductions.

Does Cynthia charge for an initial consultation?

Her sites describe a free consultation for buyers and a free consultation and home value assessment for sellers. Ask her about terms for your situation when you reach out.

Who will I actually work with?

You work with Cynthia directly. She has back-end support for marketing plans, social media and contract coordination, but showings, negotiations and your questions go to her.

Can Cynthia help if I am moving from out of state?

Yes. She has run searches remotely for families relocating from Seattle, Virginia and other states, coordinating tours, local vendors and timelines around the buyer’s move date.

How fast does Cynthia respond?

Clients describe her as reachable, including late in the evening, and as communicating clearly and often. For the fastest reply, call or text 512.940.5293.

Cynthia Mattiza

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